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Utility companies can make mistakes. We stand by you.

We check your bill, follow up on your complaints and request compensation for damaged appliances. Tell us what happened and we take care of the rest.

Three services to stand up for you

You don't have to face the utility company alone. Choose what happened and Desperta handles every step with you, from first contact to resolution.

Overbilling

Your bill was higher than it should be.

Estimated meter reading
Consortium credits that were not applied
Duplicate charge

Complaint against the utility company

A service or supply problem that was not resolved.

Frequent power outages
Slow reconnection
Unanswered ticket

Damaged appliance

An appliance burned out or started malfunctioning because of the power supply.

Fridge, TV or computer damaged after a power surge

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Rules fromANEEL

You have rights

ANEEL rules protect the people who pay the bills.

OverchargeIf the utility company overcharged you, you may be entitled to a refund of double the amount, with inflation adjustment and interest, under ANEEL Normative Resolution No. 1,000/2021.

Damaged applianceIf a problem on the grid damaged an appliance, you can request compensation from the utility company within 5 years. Requests made within 90 days follow simpler rules, under ANEEL Normative Resolution No. 1,000/2021.

Count on us

Choose the service, tell us what happened and our team will talk to you on WhatsApp.

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Save on your electricity bill

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