Did your utility company fail to solve your problem?
We help you enforce your rights, from the first ticket to the solution.
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Has this happened to you?
Supply and customer service problems happen, and you don't have to solve everything alone. See if any of these cases sounds like yours.
Frequent or very long power outages.
Slow reconnection of your power.
Power cut for no reason.
A ticket that never got an answer.
Recognize any of these cases?I need help
How we help
You tell us what happened once, and we take care of the rest: we organize the case, follow every step and keep you informed.
You tell us what happened.
Through the website or on WhatsApp, in a few minutes, with any tickets you already have.
We organize your case.
We gather the information, tickets and documents.
We follow up on the complaint.
With the utility company and, if needed, with its ombudsman and ANEEL.
We keep you informed.
You get updates on WhatsApp until it is solved.
SupportFrom start to finish
What you will need
The tickets you have already opened, a description of the problem and your electricity bill.
Check what you already have0 of 3
Rules fromANEEL
Your rights
The utility company has up to 5 business days to solve a complaint, or 10 business days if a technical visit is needed. If it does not solve it, you can turn to the utility company's ombudsman and then to ANEEL, under ANEEL Normative Resolution No. 1,000/2021.
- Utility company
- Ombudsman
- ANEEL
Count on us
Tell us what happened and our team will talk to you on WhatsApp.
Frequently asked questions
We have gathered the most common questions from people looking for help with their utility company. If yours is not here, talk to us on WhatsApp.
