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Was an appliance damaged by the power supply?

We help you request compensation from the utility company for appliances damaged by problems on the grid.

I need help

Has this happened to you?

When an appliance stops working after a problem on the grid, you may be entitled to compensation. See if any of these cases sounds like yours.

An appliance burned out or broke down after a power outage.
A motor or piece of equipment at your business started malfunctioning after a power surge.
Recognize any of these cases?I need help

How we help

All you need to do is tell us what happened. We organize the documents and handle the whole compensation request for you.

  1. You tell us what happened.

    Through the website or on WhatsApp, with the date it happened. Photos of the appliance go on WhatsApp.

  2. We organize the documents.

    We gather the photos, the invoice or repair quote and the tickets.

  3. We file the request.

    We send the compensation request to the utility company for you.

  4. We follow up on the answer.

    We stay on the case and keep you informed on WhatsApp.

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SupportFrom start to finish

What you will need

The date it happened, the damaged appliance, photos, the invoice or repair quote and the ticket number, if any.

Check what you already have0 of 4
I need help
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Rules fromANEEL

Your rights

If a problem on the grid damaged an appliance, you can request compensation from the utility company within 5 years. Requests made within 90 days follow simpler rules, under ANEEL Normative Resolution No. 1,000/2021.

  1. Incident
  2. Request
  3. Compensation

Count on us

Tell us what happened and our team will talk to you on WhatsApp.

What to send on WhatsAppAfter sending the message, send in the same chat:
  • Photos of the appliance
  • The invoice or repair quote
  • Your electricity bill, as a PDF or photo
Keep the appliance and its parts. They may be requested during the review.

Frequently asked questions

We have gathered the most common questions from people who had an appliance damaged. If yours is not here, talk to us on WhatsApp.

No. It also applies to appliances that started malfunctioning because of a problem on the grid.

See all questions
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