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Was your electricity bill higher than it should be?

We review your electricity bill and request a refund of anything you were overcharged.

Get my bill check-up

For Desperta customers and non-customers.

Has this happened to you?

Errors on electricity bills are more common than they seem, and they often go unnoticed. See if any of these cases sounds like yours.

The bill was based on an average, with no meter reading.
The consortium credits did not show up on the bill.
A tax or fee was charged incorrectly.
The street lighting fee was higher than usual.
The same charge appeared twice.
You paid interest or a late fee on a bill that was already paid.
Recognize any of these cases?Get my bill check-up

How we help

All you need to do is send your bill. We check it line by line and, if there is an error, we handle the whole refund request for you.

  1. You send your bill.

    As a PDF or photo, on WhatsApp.

  2. We check your bill.

    We show you what is right and what is wrong on your bill.

  3. We request the refund.

    If there is an error, we file the request with the utility company for you.

  4. We follow it to the end.

    We stay on the case until the money comes back.

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SupportFrom start to finish

What you will need

Your electricity bill as a PDF or photo and, if you have them, previous bills.

Check what you already have0 of 2
Get my bill check-up
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Rules fromANEEL

Your rights

If the utility company overcharged you, you may be entitled to a refund of double the amount, with inflation adjustment and interest, under ANEEL Normative Resolution No. 1,000/2021.

  1. Overcharge
  2. Refund request
  3. Double refund

Request your check-up

The check-up is for customers and non-customers. Send your bill and get the result on WhatsApp.

What to send on WhatsAppAfter sending the message, send in the same chat:
  • Your electricity bill, as a PDF or photo
  • Previous bills, if you have them

Frequently asked questions

We have gathered the most common questions from people who want to check their electricity bill. If yours is not here, talk to us on WhatsApp.

No. But it is worth checking: if everything is right, you will know that too.

See all questions
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